Last Updated: 11 August 2026

Formuluxe (“Formuluxe”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, services, and communication channels.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, submit an enquiry, request a quotation, contact our team, or otherwise interact with Formuluxe.

1. Information We Collect

Depending on how you interact with us, we may collect information such as:

  • Full name
  • Business or company name
  • Email address
  • Phone number
  • Country, city, or business location
  • Product or manufacturing requirements
  • Information about your proposed skincare, cosmetics, haircare, or personal-care products
  • Packaging and formulation requirements
  • Approximate order quantities or manufacturing requirements
  • Information you voluntarily provide through enquiry or contact forms
  • Communications and correspondence with our team
  • Website usage, browser, device, IP address, and technical information
  • Information collected through cookies and similar technologies

Please do not submit passwords, payment card information, government identification documents, or other highly sensitive information through general enquiry forms unless specifically requested through an appropriate secure process.

2. How We Use Your Information

We may use information we collect to:

  • Respond to enquiries and requests
  • Provide quotations and manufacturing information
  • Understand your product and business requirements
  • Communicate with you about our services
  • Provide formulation, manufacturing, packaging, and related information
  • Manage business relationships and customer accounts
  • Improve our website, services, and customer experience
  • Send marketing communications where permitted and where appropriate consent or another lawful basis is required
  • Maintain website security and prevent fraud, abuse, or unauthorised activity
  • Comply with applicable legal, regulatory, accounting, and record-keeping requirements
  • Establish, exercise, or defend legal claims where necessary

3. How We Collect Information

We may collect information when you:

  • Submit a contact or enquiry form
  • Request a quotation
  • Contact us by email or telephone
  • Request samples or manufacturing information
  • Communicate with our sales or customer-service team
  • Subscribe to communications
  • Browse or interact with our website

We may also receive limited information automatically through website technologies such as cookies, analytics tools, and server logs.

4. Cookies and Analytics

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Understand how visitors use our website
  • Improve website performance
  • Remember certain preferences
  • Measure marketing and website performance
  • Help us identify security or technical issues

Some third-party services used on our website may also place cookies or process information in accordance with their own privacy policies.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. Sharing of Information

We do not sell your personal information.

We may share information where reasonably necessary with:

  • Employees and authorised representatives of Formuluxe
  • Service providers supporting our website, hosting, analytics, email, communications, CRM, or IT systems
  • Professional advisers such as lawyers, accountants, auditors, or consultants
  • Government authorities, regulators, courts, or law-enforcement agencies where required or permitted by law
  • Other parties where necessary to protect our legal rights, property, security, or the safety of others
  • A successor entity in connection with a merger, acquisition, restructuring, sale, or transfer of business assets

Where we use service providers to process information on our behalf, we seek to use appropriate contractual and organisational safeguards.

6. International Data Transfers

Some service providers or technology platforms we use may process or store information outside India.

Where personal information is transferred, stored, or processed outside India, we will take reasonable steps to address applicable legal and security requirements.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Provide requested services
  • Maintain business and enquiry records
  • Meet contractual and legal obligations
  • Resolve disputes
  • Prevent fraud or misuse
  • Maintain appropriate business records

Retention periods may vary depending on the type of information and the purpose for which it is held.

8. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on applicable law and the relevant provisions in force, you may have rights concerning your personal information, including rights relating to access, correction, erasure, consent, grievance redressal, or withdrawal of consent.

Where applicable, you may contact us to exercise your rights or raise a privacy concern.

We may need to verify your identity before responding to certain requests.

10. Marketing Communications

If you provide your contact details, we may contact you regarding your enquiry, quotation, requested services, or business relationship.

Where required, we will seek appropriate consent before sending promotional communications.

You may request to stop receiving marketing communications at any time by contacting us or using the unsubscribe mechanism provided in the communication.

11. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services.

Formuluxe is not responsible for the privacy practices, security, content, or policies of third-party websites. We recommend reviewing their privacy policies before providing personal information.

12. Children’s Privacy

Our website and services are intended primarily for businesses, entrepreneurs, and professional users.

We do not knowingly seek to collect personal information from children through our business enquiry channels.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated version will be published on this page with a revised “Last Updated” date.

14. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or wish to raise a privacy-related concern, please contact us:

Formuluxe
Email: hello@formuluxe.in
Phone: +91 8607924412
Address: Near government hospital, Kaul (Haryana) 136021

For privacy-related requests, please include sufficient information for us to understand and respond to your request.

15. Governing Framework

This Privacy Policy is intended to operate in accordance with applicable privacy and data-protection laws and regulations, including applicable provisions of the Digital Personal Data Protection Act, 2023 and associated rules and notifications, as and when applicable to Formuluxe.

Nothing in this Privacy Policy limits any rights that cannot lawfully be excluded under applicable law.